How FrontFace helps
Onboarding questions flooding support before users activate
Answer KYC steps, identity verification requirements, and account setup FAQ automatically from your onboarding docs — before users open a ticket.
Compliance-sensitive questions needing accurate answers
FrontFace retrieves from your published compliance and policy content only. It cites its source for every answer and says 'I don't know' rather than inventing a regulatory claim.
Feature education at scale
Explain how features work — transfers, limits, fees, integrations — from your product docs. Scale feature education without scaling the support team.
User questions about fees and pricing structure
Answer 'What are the transaction fees?', 'How are limits set?', and 'What's included in my plan?' accurately from your published pricing pages — not a generic LLM guess.
Frequently asked questions
- Is FrontFace safe to use for financial product support?
- FrontFace only answers from content you provide — it doesn't generate financial advice, make regulatory claims, or invent information. If the answer isn't in your knowledge base, it says so and routes to a human. You control the content; you control the answers.
- Can it handle KYC and verification questions?
- Yes — for the process and policy side. 'What documents do I need?', 'How long does verification take?', and 'What happens if verification fails?' are all answerable from your onboarding documentation.
- How do we ensure it doesn't give incorrect financial information?
- FrontFace is RAG-based — every answer is retrieved from your content and cited. It cannot generate information not in your knowledge base. Review your knowledge base content before going live to ensure accuracy.
- Can it work alongside a regulated financial support team?
- Yes. Set clear escalation rules: the agent handles FAQ from your docs, and routes anything that could constitute regulated financial advice or account-specific questions to a licensed human agent.