Feature comparison
Which one is right for you?
Choose FrontFace if…
Choose FrontFace if you want AI to handle conversations accurately and autonomously — without manually maintaining a FAQ set or requiring a human to be online. Especially strong for product-specific questions.
Choose Tidio if…
Choose Tidio if your support model is primarily human-led live chat and you want AI to handle the gaps when agents are offline. Strong ecommerce integrations and a polished live chat interface.
Frequently asked questions
- What is the main difference between FrontFace and Tidio?
- FrontFace is AI-first — it handles conversations autonomously using RAG retrieval from your full knowledge base. Tidio is live-chat-first with AI (Lyro) as a layer on top. If a human needs to be available most of the time, Tidio fits better. If you want AI to handle it without human standby, FrontFace does.
- Is Tidio Lyro accurate for product-specific questions?
- Lyro uses FAQ matching and a general LLM to fill gaps. It handles simple, pre-loaded questions well but can give generic or incorrect answers for product-specific questions not in its curated FAQ. FrontFace retrieves from your full knowledge base, so it handles nuanced product questions more accurately.
- Why does FrontFace not require manual FAQ updates?
- FrontFace uses RAG to retrieve from your existing documentation at query time. When you update your docs, the bot immediately reflects the change — no separate FAQ to maintain. Tidio's Lyro requires you to add and update FAQ responses manually as your product evolves.
- Can FrontFace replace Tidio entirely?
- For teams where AI-first autonomous support is the goal, yes. For teams that rely heavily on live human chat agents with an agent interface and real-time conversations, FrontFace replaces the AI layer but not the live chat infrastructure.