How FrontFace helps
"Where's my order?" — every hour of every day
Your agent answers order status and shipping questions instantly from your fulfillment policies — without a human touching it.
Product questions killing conversions
Answer size, compatibility, and specification questions in real-time. Shoppers get accurate answers and buy with confidence.
Return requests clogging your inbox
Handle returns and refund policy questions automatically from your documented policies. Reduce email volume by up to 70%.
Shoppers who abandon without buying
The agent identifies high-intent shoppers mid-conversation, captures their contact info, and routes them to the right product or offer.
Frequently asked questions
- Does it work with Shopify?
- Yes. Add FrontFace to your Shopify store with one line of code in your theme editor. No Shopify app required. See our Shopify integration page for step-by-step instructions.
- Can it answer questions about specific products?
- Yes. Feed FrontFace your product catalog, specification sheets, and FAQs. It answers questions about specific products with cited sources from your own content.
- What about order status and returns?
- FrontFace answers returns and shipping questions from your documented policies. For real-time order status from your order management system, that requires an API integration.
- Does it work 24/7?
- Yes. Your agent handles questions around the clock — including nights, weekends, and peak shopping periods — without requiring additional staffing.
- Will it work during peak shopping seasons?
- Yes. FrontFace scales automatically. During Black Friday or other peak periods, it handles the same volume without degraded response times.