Answers product questions instantly
Your agent reads your product pages, policies and FAQs. Customers get cited, accurate answers about shipping, returns and product details — without waiting.
Handles order status queries
Resolve the most common support request automatically. Your agent handles order tracking and returns questions from your Shopify knowledge base.
Captures leads mid-conversation
When a shopper is interested but not ready to buy, your agent earns their trust and collects their contact info — without a pop-up.
One line of code to install
Paste the script before your closing </body> tag in Shopify's theme editor. No Shopify app required, no developer needed.
Live in 5 minutes
Three simple steps. No technical skills required.
Feed it your knowledge
Point FrontFace at your website or upload docs, PDFs and FAQs. It reads everything and builds a grounded knowledge base in minutes.
Make it yours
Add your logo, pick your colors, write a welcome message. Test it against real questions before it goes live.
Go live in 5 minutes
Drop one line of code on any site — Shopify, WordPress, Wix or custom — or share a hosted public agent page.
Frequently asked questions
- How do I add FrontFace to my Shopify store?
- In your Shopify admin, go to Online Store → Themes → Edit code. Find your theme.liquid file and paste the FrontFace script tag just before the closing </body> tag. That's it — your agent is live.
- Will it work with my Shopify theme?
- Yes. FrontFace uses a floating widget that works with any Shopify theme — Debut, Dawn, or any custom theme. It doesn't interfere with your checkout or other scripts.
- Can it answer product-specific questions?
- Yes. Feed FrontFace your product pages, FAQs, and policy docs. It answers questions about specific products, shipping times, return policies, and more — grounded in your actual content.
- Does it work with WooCommerce too?
- Yes. The same embed code works on WooCommerce (WordPress) as well. See our WordPress integration for setup instructions.