How FrontFace helps
Front desk overwhelmed with repeat appointment questions
Your agent answers 'What do I bring?', 'How do I reschedule?', and 'Do you accept my insurance?' automatically — from your own policies, around the clock.
After-hours patient questions with no coverage
Patients reaching out at 9pm about tomorrow's appointment get instant, accurate answers from your published content — not voicemail.
Insurance and billing FAQ clogging the phone
Handle co-pay, coverage, and billing questions from your published policy pages. Reduce calls about information already on your site.
New patient onboarding is manual and slow
Answer new patient intake questions, prep instructions, and paperwork FAQ automatically so staff can focus on care, not admin.
Frequently asked questions
- Can FrontFace answer HIPAA-sensitive questions?
- FrontFace answers from your published, non-sensitive content — general policies, appointment info, and FAQs. It doesn't access patient records or PHI. Keep sensitive patient-specific questions routed to staff, and only add content you're comfortable publishing publicly.
- What kinds of patient questions can it handle?
- FrontFace handles appointment prep questions, location and hours, accepted insurance plans, parking and access, general billing policies, and new patient onboarding FAQ — all from your own content.
- How do we control what the agent says?
- You control the knowledge base completely. The agent only answers from content you upload or link. You can limit it to specific FAQs and review all answers before going live.
- Can it be used on a medical practice website?
- Yes. FrontFace works on any website — WordPress, Wix, Squarespace, or a custom practice management site. One script tag adds the widget sitewide.