How FrontFace helps
Developer support questions clogging Slack and Discord
Answer SDK usage questions, error codes, and configuration FAQ directly from your docs — so your Slack channel stays focused on strategic discussions, not setup troubleshooting.
The same integration questions answered by your team daily
Handle 'How do I authenticate?', 'What are the rate limits?', and 'Why am I getting error 422?' automatically from your API reference — freeing engineers for building.
Developers giving up during onboarding
When developers get stuck, they often churn silently rather than asking for help. A chatbot on your docs site catches them at the friction point and resolves it instantly.
Docs that are hard to search
Developers ask natural language questions — not keyword searches. FrontFace retrieves the right doc section for any question and explains it in context.
Frequently asked questions
- How do I add FrontFace to a documentation site?
- Add the FrontFace script tag to your docs site's base layout. Works with Docusaurus, ReadMe, GitBook, Mintlify, plain HTML, or any docs platform that accepts custom code. Point it at your docs URL and it indexes automatically.
- Can it answer questions about specific API endpoints?
- Yes. Upload your API reference, OpenAPI spec, or link to your docs URL. The agent answers questions about specific endpoints, parameters, authentication, and response formats from your actual documentation.
- Will it give wrong technical answers?
- FrontFace only answers from your documentation — it doesn't generate information beyond what you've provided. Every answer cites the specific doc section it used. If the answer isn't in your docs, it says so rather than guessing.
- Can it help with error messages and debugging?
- Yes. Add your error code reference and troubleshooting guides to the knowledge base. Developers can paste an error message and get the relevant troubleshooting steps from your docs instantly.