Feature comparison
Which one is right for you?
Choose FrontFace if…
Choose FrontFace if your goal is to deflect 60–80% of support conversations with AI — without a human agent needing to be online. Purpose-built for autonomous resolution.
Choose Crisp if…
Choose Crisp if your support model is human-first with a team of agents managing conversations across multiple channels. The shared inbox, CRM, and channel breadth are Crisp's real strengths.
Frequently asked questions
- Is Crisp cheaper than Tidio for live chat?
- Yes. Crisp's paid plans start at $25/workspace/month covering multiple agents, compared to Tidio's per-agent pricing that scales with team size. For small live chat teams, Crisp is typically the lower-cost option. FrontFace is free during beta.
- Does Crisp have autonomous AI that answers without a human?
- Crisp's AI drafts suggested replies for human agents — it doesn't handle conversations autonomously. FrontFace is built for fully autonomous resolution: the AI handles the conversation from start to finish without a human in the loop.
- Can I use FrontFace and Crisp together?
- Yes. Some teams use FrontFace to deflect the majority of routine questions automatically, and Crisp for the remaining human conversations. They serve different layers: AI deflection vs human-assisted live chat.
- Which is better for a small team with no dedicated support agent?
- FrontFace — because it works autonomously without requiring a human to be online. Crisp's value is in its team collaboration features, which are less relevant if you're a one-person or founder-led support operation.