Feature comparison
Which one is right for you?
Choose FrontFace if…
Choose FrontFace if your goal is reducing the number of emails that need a human response at all. AI deflects the routine 60–80% before they reach your inbox.
Choose Help Scout if…
Choose Help Scout if your support is human-led and email-primary, and you want a clean, pleasant inbox experience for your team. Exceptional for teams that value the human touch in every reply.
Frequently asked questions
- What is Help Scout best used for?
- Help Scout is best for human-led email support — teams where people write every reply and want a clean, collaborative inbox with assignment, notes, and collision detection. Its AI features assist humans; they don't replace them.
- Does Help Scout have a free plan?
- No. Help Scout starts at $22/user/month (annual billing). FrontFace is free during beta. If budget is a constraint, consider AI deflection to reduce email volume before investing in an inbox tool.
- Can FrontFace and Help Scout work together?
- Yes. FrontFace handles the routine questions autonomously via the website chat widget. Anything that needs a human response routes to your email and lands in Help Scout. The combination reduces Help Scout inbox volume significantly.
- Which is better for a founder doing solo support?
- FrontFace — because it doesn't require a human to be available. A solo founder doesn't need an inbox collaboration tool; they need AI to handle the questions that don't need them. FrontFace resolves those autonomously, and the rest comes to your email directly.