Feature comparison
Which one is right for you?
Choose FrontFace if…
Choose FrontFace if you want AI to handle customer conversations autonomously — without a dedicated live chat agent needing to be online. Especially suited to small teams and founders.
Choose LiveChat if…
Choose LiveChat if you have a dedicated support team that handles live conversations all day and needs the best possible agent workspace — chat routing, canned responses, and conversation history.
Frequently asked questions
- Can LiveChat handle conversations without a human agent?
- LiveChat has a chatbot product (ChatBot.com) that can handle off-hours conversations, but the core LiveChat product requires human agents to respond. FrontFace resolves conversations autonomously without any human in the loop.
- Does LiveChat have a free plan?
- No. LiveChat starts at $20/agent/month. FrontFace is free during beta. For teams evaluating whether live chat is worth the investment, testing FrontFace's AI deflection first often reveals that far fewer conversations actually need a live human.
- Can I use FrontFace and LiveChat together?
- Yes. FrontFace handles AI-resolved conversations autonomously, and routes anything that needs a human to your live chat team. The combination reduces LiveChat volume significantly and keeps human agents focused on complex conversations.
- Which is better for high chat volume — FrontFace or LiveChat?
- Depends on the volume source. If high volume is mostly repetitive questions, FrontFace deflects 60–80% automatically — reducing volume before it reaches agents. If volume is complex conversations that need humans, LiveChat's agent workspace handles it better.